Contact Meloso Vape
Talk to a Person — Reply in Under 12 Hours.
Orders, tracking, defective devices, wholesale, authenticity checks — all routed through one inbox at service@melosovapes.com. We respond within 12 hours on business days.
Three Ways to Reach Us
service@melosovapes.com
Typical reply within 12 hours on business days.
Live Chat
The chat icon in the lower-right corner of every page. Staffed Mon–Fri 9 AM–6 PM PT.
Postal (Returns Only)
Meloso Vape Customer Service
2450 Wardlow Rd
Corona, CA 92882
What Customer Service Handles
- Order status & tracking — covered on /order-tracking/; reach out if a tracking number hasn't moved for 72 hours.
- Device defects (DoA replacement) — 7-day window from delivery. Include the order number plus a short note describing the issue.
- Authenticity verification — use /verify-product/ first; we reply within 24 hours if the scratch-off code reads invalid.
- Refunds & returns — defective devices replaced within 14 days; unopened products returnable within 30 days per our refund policy.
- Flavor recommendations — describe what you usually like (tropical fruit, dessert, mint, ice) and we'll suggest one of the 12 zodiac flavors.
Warehouse & Dispatch — Corona, CA
All US orders ship from our Corona, CA warehouse at 2450 Wardlow Rd, Corona, CA 92882. Orders go out the door within 24 hours on business days. Most US addresses receive delivery in 3–5 business days. Walk-in pickup is not available — the warehouse is a fulfillment facility, not a retail storefront. For local buyers in the Corona / Inland Empire / Greater LA area, the fastest route is still ordering online with Cash on Delivery; with weekday 24-hour dispatch that usually means a next-day arrival.
Most common questions resolve faster on our help center, the shipping policy, or the refund & returns policy. For device-specific setup or charging questions, see the Meloso 30K instructions. If your question isn't covered, email service@melosovapes.com — we'd rather solve it than have you wait.