21+ Only · Ships from Corona, CA · Nicotine is an addictive chemical

Meloso Vape

Refund & Returns Policy

Two windows: a 7-day DoA replacement for defective devices, and a 30-day return on unopened product. Below is what qualifies, what doesn't, and how to start a claim.

7-Day DoA (Defective on Arrival) Replacement

If a Meloso 30K arrives unable to power on, leaks, or fails authenticity verification, we replace it free of charge. To qualify:

  • Contact service@melosovapes.com within 7 days of delivery.
  • Include your order number plus a 5–15 second video of the issue (device not lighting up, leak, error pattern, etc.).
  • If applicable, attach a photo of the scratch-off code and the result page from /verify-product/.

Once verified, a replacement ships the same business day from Corona, CA. We do not require return of the defective unit for case-quantity orders.

30-Day Return on Unopened Product

Sealed devices in original packaging may be returned within 30 days of delivery for a refund less an 8% restocking fee. To qualify:

  • The factory seal on the box must be intact — the device must not have been activated.
  • Return shipping is paid by the buyer. Use a trackable service.
  • Refunds post within 3–5 business days of warehouse receipt.

Not Eligible for Return

  • Devices with the factory seal broken, or any sign of activation.
  • Devices physically damaged after delivery (drops, water exposure outside normal use).
  • Final-sale promotional or clearance items where marked at purchase.
  • "Wrong flavor chosen" requests — we recommend reading the flavor descriptions or contacting us before ordering if unsure.

How to Start a Claim

  1. Email service@melosovapes.com with subject Return — Order #.
  2. Include order number, the reason, and any photo/video evidence for defective claims.
  3. For 30-day returns we send a return shipping label only on our error; otherwise the buyer ships back.
  4. Refunds process within 3–5 business days of approval; replacements ship the same business day.

Returns address (use only after a claim is approved): Meloso Vape Customer Service, 2450 Wardlow Rd, Corona, CA 92882.